MyStore.gg user guide
Set up your storefront, catalog, payments, fulfillment, customer emails, inventory, and day-to-day order workflow.
Getting Started
Create your first store and understand the MyStore.gg dashboard.
Visit MyStore.gg
Click 'Open MyStore' on the homepage to enter the account and store-setup flow.
Create Your Account
Follow the account screen to enter your details and complete any verification it requests.
Set Up Your First Store
Choose a store name, select a URL slug (e.g., mystore.gg/your-store), and pick a template.
Choose a short, recognizable slug. It becomes the path for your MyStore storefront.
Once logged in, you'll land on the Dashboard - your central hub for monitoring sales, managing products, and configuring your store.
Revenue Overview
Track total sales, orders, and revenue at a glance
Recent Orders
See the latest orders and their fulfillment status
Product Management
Add, edit, and organize your entire catalog
Quick Actions
One-click access to common tasks
Navigation Tip
Use the sidebar to navigate between Dashboard, Products, Orders, and Settings. The sidebar collapses on mobile for a clean experience.
Store Setup
Configure your store settings, branding, and business information.
Access store settings from Settings → Store in your dashboard.
You can manage multiple stores from one MyStore.gg account. Your available store limit appears in the store switcher and may vary by account.
How to Create a New Store
Open the Store Switcher
Click on your store name in the top-left corner of the sidebar. You'll see a dropdown showing all your stores.
Click 'Create New Store'
If your account has room for another store, the option to create one appears at the bottom of the dropdown.
Set Up Your New Store
Choose a name, URL slug, template, and theme. Each store keeps its own products, orders, and settings.
You can quickly switch between stores anytime using the store switcher in the sidebar.
New to MyStore.gg? You can toggle Demo Mode to see what your dashboard looks like with sample products and orders. This helps you understand the interface before adding your own products.
Look for the "Show Demo Data" toggle at the top of your Dashboard. When enabled, you'll see example products, orders, and revenue statistics. Turn it off anytime to see your real data.
Each store can use its MyStore path at mystore.gg/your-store-slug.
Connect a custom domain through Domain Manager, then complete the requested DNS configuration and verification.
Products
Add, edit, and organize your product catalog.
Navigate to Products
Click 'Products' in the sidebar, then click 'Add Product' to start.
Enter Product Details
Add a name, description, and upload product images. Write compelling descriptions that help customers understand your product.
Use clear images that show the product from the angles customers need to evaluate it.
Choose Product Type
Select 'Physical' for tangible products that require shipping, or 'Digital' for downloadable products.
Set Status
Save as 'Draft' to continue editing later, or set the product to 'Active' when it is ready to appear on your storefront.
Physical Products
- • Requires shipping address at checkout
- • Supports flat-rate shipping
- • Inventory tracking enabled
- • Weight and dimensions optional
Digital Products
- • No shipping required
- • Download access after a completed purchase when configured
- • Upload downloadable files
- • Great for courses, ebooks, art
Multiple Angles
Show your product from different perspectives
High Resolution
Use at least 1000x1000px for sharp images
Consistent Style
Keep backgrounds and lighting uniform
Order bumps are add-on products you can offer on the product page, in the cart, or during checkout. Customers can add a related item without leaving the buying flow.
Example Order Bumps
- • Phone case → Screen protector
- • Running shoes → Performance socks
- • Online course → Printable workbook
- • Coffee beans → Travel mug
Creating an Order Bump
Edit Your Product
Open the product you want to add an order bump to and scroll to the Order Bumps section.
Add a Bump Product
Select the product you want to offer as an add-on. Choose a product that complements the main item.
Configure the Offer
Write a clear headline, explain why the add-on belongs with the main item, and optionally set a discount percentage.
Review the complete offer and margin before adding an optional discount.
Variants & SKUs
Create product variations for size, color, and more.
Variants are different versions of the same product. For example, a t-shirt might come in multiple sizes and colors - each combination is a unique variant with its own SKU, price, and inventory.
Example: T-Shirt Variants
Inventory Safety
Inventory is decremented after payment is confirmed. This keeps unpaid attempts from reducing stock, but you should still review inventory and order records for exceptions.
Orders
View, manage, and fulfill customer orders.
View all orders in the Orders section. Each order shows customer details, items purchased, and fulfillment status.
Order Statuses
When an order is paid, you'll receive a notification. Click into the order to view shipping details and mark it as fulfilled once shipped.
Order Details
View items, quantities, and customer address
Mark Fulfilled
Update status when shipped to notify customer
Discounts
Create discount codes and control when they apply.
Discount codes let you apply percentage or fixed savings under rules you control. Access them from Discounts in the sidebar.
Navigate to Discounts
Click 'Discounts' in the sidebar, then click 'Create Discount' to start.
Choose a Discount Code
Enter a memorable code like SAVE10 or WELCOME20. This is what customers will enter at checkout.
Use a short code that customers can enter without guessing.
Set Discount Type and Value
Choose between percentage off (e.g., 10%) or fixed amount off (e.g., $5). Set the value for your discount.
Configure Optional Limits
Set minimum order requirements, usage limits, and validity dates to control how the discount can be used.
Best Practices
- • Add an end date when the offer should stop
- • Set a minimum order value when the offer requires one
- • Review usage before repeating a promotion
- • Use "Compare at Price" to show the reference price you entered
Gift Cards
Issue gift cards that customers can redeem at checkout.
Gift cards create store-specific credit that customers can redeem at checkout. Access gift cards from Gift Cards in the sidebar.
Navigate to Gift Cards
Click 'Gift Cards' in the sidebar to view all your gift cards and their status.
Create a New Gift Card
Click 'Create Gift Card' and choose a denomination amount ($25, $50, $100, or custom).
Choose denominations that make sense for the prices in your catalog.
Add Recipient (Optional)
Enter an email address if you want to send the gift card directly to someone.
Share the Code
Each gift card has a unique code in the format XXXX-XXXX-XXXX-XXXX. Share this code with your customer.
Customers enter their gift card code during checkout. The balance is automatically applied to their order. If the order total exceeds the gift card value, they pay the difference.
Gift Card Tips
- • Gift cards are store-specific - each store has its own codes
- • Choose amounts that match common purchases in your store
- • Monitor your gift card stats to see redemption rates
Product Reviews
Collect customer feedback and moderate star ratings.
Customer reviews contain a star rating and written feedback. Reviews go through a moderation workflow before appearing on your storefront. Access them from Reviews in the sidebar.
View Pending Reviews
Navigate to Reviews in the sidebar. You'll see a badge showing how many reviews need your attention.
Review the Content
Read each review carefully. You'll see the customer's name, star rating (1-5), and their written feedback.
Look for specific product feedback that helps other customers make informed decisions.
Approve or Reject
Approve genuine reviews to publish them. Reject spam, inappropriate content, or fake reviews.
Review Best Practices
- • Respond to negative reviews professionally and helpfully
- • Apply the same moderation standard to positive and negative reviews
- • Remove spam or content that violates your review policy
Analytics Dashboard
Review sales, orders, customers, and product metrics.
The main Dashboard summarizes recorded revenue, orders, customers, and product activity for the selected period.
Your dashboard includes interactive charts that help you understand sales patterns:
- Revenue Over Time: Line chart showing daily/weekly/monthly sales
- Top Products: Bar chart of your best-selling items by revenue
- Period Comparison: Compare current metrics vs previous period
Analytics Tips
- • Review the dashboard on a consistent schedule
- • Use date filters to compare the periods available in the dashboard
- • Investigate changes in average order value before acting on them
Import & Export
Manage products in bulk using CSV files.
If you have many products to add, importing from a CSV file is much faster than creating them one by one. Go to Products and click the Import button.
Download the Template
Click 'Download Template' to get a CSV file with all the correct column headers.
Start with the supplied template so your columns match the import fields.
Fill in Your Products
Open the CSV in Excel or Google Sheets. Add your products, one per row. Include name, description, price, and other details.
Upload Your File
Click 'Choose File' and select your completed CSV. The import wizard will preview your products.
Review and Import
Check the preview for any errors (shown in red). Fix issues in your CSV if needed, then click Import to add all products.
Export your products to back them up, edit in bulk, or import to another store. Click Export on the Products page to download a CSV with all your product data.
Shipping Options
Configure delivery methods and free shipping thresholds.
The current shipping settings support up to three flat-rate options. Go to Settings → Shipping to configure them.
Navigate to Store Settings
Click Settings in the sidebar, then open Shipping.
Add a Shipping Option
In the Shipping section, click 'Add Shipping Option'. Enter a name (like 'Standard Shipping') and price.
Name each option clearly and enter only delivery estimates you can support.
Set Free Shipping Threshold (Optional)
Enable the threshold and enter the minimum order amount that should qualify for free shipping.
Shipping Tips
- • Make the threshold visible before customers reach checkout
- • Digital products do not require a shipping option
- • Customers see shipping options during checkout
Print-on-Demand
Sell custom printed products without holding inventory.
Print-on-demand lets you map store products to items offered by a supported provider. Catalog, costs, coverage, production, and shipping terms depend on that provider and your account.
Provider Catalog
Choose from the items available to your connected account
Pay Per Sale
Review provider costs before setting your store price
Shipping Coverage
Availability and delivery terms vary by provider and destination
Mapped Products
Connect a store product to the selected provider item
Navigate to Print on Demand
Go to 'Print on Demand' in the sidebar to see all available providers.
Choose Your Provider
Click 'Configure' on your chosen provider. Each provider offers different products, pricing, and shipping options.
Enter API Credentials
Get your API key or access token from your provider's dashboard and enter it in MyStore.gg. Different providers require different credentials.
Each provider has a link to their dashboard where you can generate API credentials.
Test Connection
Click 'Test Connection' to verify your credentials work correctly before saving.
Save and Review the Catalog
Once connected, review the catalog available to your account and create products linked to selected items.
How It Works
- Connect your POD provider account
- Browse their product catalog
- Create products linked to POD items
- Customer places an order
- Send a qualifying order to the provider
- Monitor the provider's production and shipping status
- Keep fulfillment status visible in your dashboard
Design & Themes
Customize your storefront's look and feel.
MyStore.gg includes six storefront templates with different layouts for product, editorial, and creator-led stores.
Studio
Editorial commerce for design-forward brands
Minimal
Clean, distraction-free for focused shopping
Modern
Contemporary design for lifestyle brands
Creator
A layout for personal brands and creator catalogs
Product-Focused
Hero layouts for flagship products
Content-Driven
Editorial style for storytelling brands
Choose from 17 curated themes across 6 templates. The compatible themes shown for a template control colors, fonts, button styles, and spacing without changing your content.
Theme Includes
- Color palette
- Typography pairing
- Button styles
- Border radius
- Spacing scale
How to Change
- Go to Settings → Design
- Browse available themes
- Open the preview
- Click Apply to save
Store Customizer
Edit your storefront content without touching code.
The Store Customizer lets you edit the content of your storefront—headlines, images, navigation, footer, and more—all from a simple tabbed interface. Navigate to Settings → Customize to get started.
Click the Preview button at any time to see your storefront in a new tab. Your changes are saved when you click Save Changes.
The announcement bar is a thin banner that appears at the very top of your storefront. Use it to highlight sales, free shipping thresholds, or important notices.
The hero is the first large section on the storefront. Use it to name the offer and give customers one clear next action.
Control which pages appear in your store's main navigation. Add custom links, reorder items, and toggle the cart icon.
Add/Remove Links
Create custom navigation items pointing to any page
Cart Icon
Toggle the shopping cart icon in the header
Below your hero, you can show featured products and an about section to tell your brand story.
Featured Products
- Enable/disable the section
- Custom section title
- Choose to show 4, 6, or 8 products
About Section
- Enable/disable the section
- Custom title and content text
- Optional image
Your footer appears at the bottom of every page. Use it to include important links, social media profiles, and your brand tagline.
Add your contact information so customers can reach you. This information can be displayed in your footer.
Payments
Connect available payment methods and review the fees that apply.
Connect Stripe through the payment settings. PayPal appears at checkout only when it is enabled for the store and the required account credentials are configured.
Stripe
- • Connected-account setup
- • Card payment processing
- • Store-level enablement
- • Payout timing follows the connected account
PayPal
- • Optional store-level payment method
- • Requires enabled store settings
- • Requires configured server credentials
- • Availability depends on account configuration
Use the Stripe Connect flow in MyStore to create or link the account that will process card payments:
Go to Settings → Payments
Find the payment settings in your dashboard.
Click 'Connect Stripe'
You'll be redirected to Stripe to create or link your account.
Stripe controls its onboarding, verification, and payout requirements.
Complete Verification
Stripe may ask for business details and bank account information for payouts.
Enable for Your Store
Once connected, toggle the Stripe account on for each store where you want to accept payments.
The default MyStore platform fee is 3% per transaction, but a store-specific override or waiver may apply. Processor pricing, taxes, refunds, and other charges follow the connected account and transaction.
MyStore records tax amounts with the order when they are applied. Review your store and payment settings, and confirm your tax obligations with a qualified adviser.
Email Notifications
Control customer and merchant emails from notification settings.
Configure customer and merchant messages in Settings → Notifications. MyStore sends a message only when the matching notification and delivery setup are enabled.
Get notified when important things happen in your store:
- New Order Alert: Email when you receive a new order
- Low Stock Warning: Alert when inventory runs low
Abandoned Cart Recovery
Send configured reminders for eligible incomplete carts.
When recovery is enabled and a shopper's email is captured, MyStore can send reminder emails for an incomplete cart. Access the workflow from Abandoned Carts in the sidebar.
Cart Detection
An incomplete cart becomes eligible after the configured delay when it contains items and a captured email address.
Recovery Email Sequence
MyStore can send up to three reminder emails using the delays configured for the store.
Review the schedule, sender details, and message content before enabling recovery.
Optional Discount
Include a discount code in the final email to give customers extra incentive to complete their purchase.
Your Abandoned Carts dashboard shows all carts that didn't convert, along with recovery statistics:
Recovery Tips
- • Collect email early in checkout to enable recovery
- • Keep recovery emails friendly and helpful, not pushy
- • Use an optional final-email discount only when it fits the offer
Inventory Alerts
Flag products that reach your low-stock threshold.
Set a low stock threshold for your store, and you'll see warnings when inventory drops below that level. Look for the low stock badge in your sidebar.
Set Your Threshold
In Settings → Store, set your low stock threshold (e.g., 5 units). Products with inventory at or below this number will be flagged.
Choose a threshold that gives you enough time to reorder or restock.
View Low Stock Products
The Products sidebar item shows a badge when products are low. Click it and use the 'Low Stock' filter to see affected items.
Take Action
Update inventory levels by editing the product, or disable 'Track Inventory' if you don't want stock management for that item.
Customer Order Lookup
Understand the current customer-status and tracking workflow.
Order confirmation and fulfillment emails can include an order-status link. Verify your storefront navigation and customer tracking workflow before relying on it for self-service support.
Send the Status Link
Use the link included in a configured order confirmation or fulfillment message.
Enter Lookup Details
The customer uses the identifying details requested by the status page.
Review the Current Status
When the customer-status workflow is connected to the order record, it can show order and tracking details.
Test the complete customer flow before publishing status-page instructions.
When tracking details are added and the customer-status workflow is configured, fulfillment communications can include:
Order Lookup Tips
- • Add tracking details only after the carrier information is confirmed
- • Test the link and status shown for a completed sample order
- • Keep a direct support path available when lookup details do not match
Team Management
Invite team members and manage permissions.
Owner
The store owner has the highest level of access, including account and team controls reserved for the owner.
Admin
Admin members can manage the operational areas allowed by the current permission rules, including team actions that are not owner-only.
Staff
Staff members receive the narrower set of operational permissions defined by the current team rules.
Review the current team screen for available capacity before sending an invitation. Capacity is shown for the selected store.
Go to Settings → Team
Find the team management section in your dashboard.
Click 'Invite Member'
Enter their email address and select a role (Admin or Staff).
They Receive an Invitation
The invited person receives an email with a link to join your store.
Invited members need to create a MyStore.gg account if they don't have one.
Frequently Asked Questions
Quick answers to common questions.
Ready to Start Selling?
Open MyStore, create your storefront, and configure the accounts you need.
Reviewed against the current product source: July 2026